Support
How can we help?
Find answers in the docs, ask the community, or reach our team directly.
Community Forum
Ask questions, share tips, and get help from other Arcellite users and the core team.
Documentation
Full setup guides, API reference, and deployment walkthroughs for every feature.
GitHub Issues
Found a bug or have a feature request? Open an issue on our public repo.
Email Support
On a paid plan? Reach our team directly at support@arcellite.com.
Response times by plan
We reply faster on higher tiers
FAQ
Frequently asked questions
How do I install Arcellite on my server?
Run our one-line install script: curl -fsSL https://get.arcellite.com | bash. Full instructions in the docs.
Which operating systems are supported?
Ubuntu 22.04+, Debian 12+, and any x86_64 or ARM64 Linux host. Docker is also supported.
Can I migrate from another self-hosted storage solution?
Yes. We have import guides for MinIO, Nextcloud, and plain filesystem folders in the documentation.
What happens if I exceed my plan's storage limit?
You'll receive an email warning at 80% and 100% usage. Uploads are paused, but existing files remain accessible.
Do you offer a free trial for paid plans?
Startup and Growth plans include a 14-day trial. Enterprise includes a guided proof-of-concept period.
How do I upgrade or downgrade my plan?
Go to Settings → Billing inside your dashboard. Changes take effect at the next billing cycle.
Still stuck? Our team is here.
Email us